Seventy percent of strategic initiatives fail. Businesses routinely release products and undertake go-to-market strategies without key parts of the business (e.g., finance, legal, support, professional services) being aligned and prepared. These failures put products and entire businesses at risk. This short article is about using IT service management (ITSM) practices, specifically those embodied in the ITIL standard, for creating strategic alignment.
Continue reading˚◦○ Do the hard things
