Note: This post originally published on my LinkedIn account. Introducing the Sato Curve I was in a conference room in
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Book Review: The Relationship Economy: Building Stronger Customer Connections in the Digital Age by John R. DiJulius
★☆☆☆☆ Cross-posted on my Goodreads account. This is a ridiculously bad book on multiple levels. I am shocked by the
Continue readingThe rule of 3’s and other people leadership lessons
It is a truism that those who don’t learn from history are destined to repeat it. There is a lot of not learning in the business world. We fail to see negative patterns and get fooled into thinking that people who are likable are productive, among other things. This short piece contains some lessons I’ve learned in leading people.
Continue readingIT service management practices as a tool for organizational alignment
Seventy percent of strategic initiatives fail. Businesses routinely release products and undertake go-to-market strategies without key parts of the business (e.g., finance, legal, support, professional services) being aligned and prepared. These failures put products and entire businesses at risk. This short article is about using IT service management (ITSM) practices, specifically those embodied in the ITIL standard, for creating strategic alignment.
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